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FAQS

Arrival-Departure

Our check-in time is from 2:00 PM and check-out is until 12:00 PM (noon).

Early check-in is subject to availability.

Late check-out is available upon request at reception the afternoon before your departure and is subject to availability and confirmation.

Yes, reception is available 24 hours a day, 7 days a week.

No, the hotel does not accept pets.

The Hotel

The Roca Nivaria GH hotel is located in Costa Adeje, at Playa Paraíso, just 27 km from Reina Sofía International Airport. Address: Av. Adeje 300, s/n, 38678 Adeje, Santa Cruz de Tenerife

To cancel your booking, made directly with us, before 48 hours of arrival, please send all your booking information to our reservations department at: reservas@adrianhoteles.com. If you have booked through an intermediary, please contact them directly.

Yes, you can modify a booking made directly with us. Please send all the booking information to our reservations department at: reservas@adrianhoteles.com. If the booking was made through a third party, please contact them directly.

Yes, we offer a 7% discount for all residents of the Canary Islands. For more information or to apply the discount, please do not hesitate to contact us.
Yes, the hotel is adapted for guests with reduced mobility and also has adapted rooms available.
Yes, the hotel has free underground parking for its guests.
Our hotel hosts meetings, conventions, conferences, and celebrations of all kinds and sizes.
The hotel has a central location, close to a wide range of leisure and shopping options.
Yes, there is public transport near the hotel.
Yes, the hotel has 24-hours security.
The hotel only provides towels for the rooms and the swimming pool.
The hotel has a doctor service available at an extra charge.

Room

Yes, the hotel has family rooms that accommodate a maximum of 4 people. For availability, please contact our reservations department: reservas@adrianhoteles.com

All rooms are non-smoking. Smoking is permitted on the room balconies and terraces, and in the designated areas for this purpose.
Yes, Hotel Roca Nivaria GH has connecting rooms.
Yes, room services is available 24 hours a day. Ext. 9
All rooms have a minibar.
Use of the safe is free of charge. Please follow the instructions provided inside. If you have any questions, please contact reception, we’d be happy to help.
Rooms are equipped with Type C and F sockets, standard in Spain and most European countries. The voltage is 230 V and the frequency is 50 Hz. If you need one, we have adapters at reception, subject to availability.

Services

ADRIAN Hoteles offers a private transfer service from Tenerife South airport to its three hotels. For more information, please check our web app: https://app.adrianhoteles.com/en/category/1621//. To request a transfer, please contact our reservations department: reservas@adrianhoteles.com.

Yes, we have a complimentary shuttle service available for our guests from the Roca Nivaria GH to the Jardines de Nivatia hotel (Playa Fañabé) upon reservation. Shuttle timetables are available at reception or on our web app.

Yes, the hotel offers concierge services.

Yes, the hotel has a currency exchange service.
Yes, the property has standard free WiFi. The password is provided upon arrival at the hotel.

Yes, all three hotels have a SPA. To find out about the services offered, please consult the Azules de Nivaria Spa directly: https://rocanivaria.adrianhoteles.com/es/category/728

All treatments incur an additional charge.

SíYes, the hotel offers a massage service. For more information, check the treatment menu: https://rocanivaria.adrianhoteles.com/es/menu/3379

At reception, you will find a wide catalogue of excursions, organised by external partners, tailored to the interests and activity levels of each traveller.
Yes, we have a car rental service available. For more information, please go to reception.

Yes, we have facilities for events and conferences. To organise one, please contact: info@adrianhoteles.com.

At reception, you can arrange the rental of any type of mobility aid devices, such as wheelchairs, walkers, walking sticks or crutches, which will be supplied by external partner companies.

Leisure

The pool hours are from 10:00 AM to 6:00 PM and are supervised by SOS.
The hotel offers a mini club and baby club service all year round. The mini club for children aged 4 to 12 is open from 10:00AM to 6:00PM (prior reservation) and the baby club for toddlers aged from 10 months is open from 10:00 AM to 1:00 PM and 3:00 PM to 6:00 PM.

Yes, the hotel offers various activities for children.: https://rocanivaria.adrianhoteles.com/es/agenda

The hotel features different areas designed for children, such as RoniAventura, MiniClub Guirgo, and the play area in the main restaurant, Garoé.

Yes, the hotel offers various entertainment activities for adults: https://rocanivaria.adrianhoteles.com/es/agenda

Yes, the hotel has a gym equipped with both cardiovascular and weight-training machines.

No, the gym’s opening hours are from 7:00 AM to 9:00 PM.

The hotel has direct access to the promenade located a few metres from the nearest beach. It also has direct access to the beach via a lift.

Restaurants and bars

In our restaurants, you can enjoy a carefully selected range of traditional and international cuisine. Depending on the restaurant, we offer weekly buffet menus or à la carte service. For more information and to view the latest menus, please visit our web app: https://rocanivaria.adrianhoteles.com/es/category/726/872/4413

Yes, the hotel does have two themed restaurants:
  • Verona, an Italian restaurant offering a menu featuring Italian specialities and drinks.
  • Burgos, a Spanish restaurant with a carefully selected menu of traditional Spanish dishes.
Yes, entry to our themed restaurants requires prior reservation or via the web app, places are limited.

Yes, our various dining options offer special meals tailored to each guest’s dietary requirements. We recommend notifying reception upon arrival.

We have the La Cúpula restaurant, located in the Jardines de Nivaria hotel in Fañabé.

Yes, we recommend consulting our web app: https://app.adrianhoteles.com/en/category/1621// para conocer nuestros tipos de vestimenta adecuados para cada espacio gastronómico:

  • Informal Attire
  • Formal Attire:
    • Gentlemen: Long trousers, a shirt with sleeves, and closed-toe shoes.
    • Ladies: Elegant attire. We appreciate your good taste.
  • Smart Casual

Please be advised that from 01/05 to 31/08, entry with shorts and open-toe shoes (not beach flip-flops) is permitted.