Resident of the Canary Islands
FAQS
Arrival-Departure
What are the check-in and check-out times?
Can I check-in earlier than the stated time?
Early check-in is subject to availability.
Is it possible to have a late check-out?
Late check-out is available upon request at reception the afternoon before your departure and is subject to availability and confirmation.
Is the reception desk available 24 hours a day?
Are pets allowed in the hotel?
No, the hotel does not accept pets.
The Hotel
Where are Hotels ADRIAN located?
What is the hotel's cancellation policy?
To cancel your booking, made directly with us, before 48 hours of arrival, please send all your booking information to our reservations department at: reservas@adrianhoteles.com. If you have booked through an intermediary, please contact them directly.
Can I modify my booking after it has been confirmed?
Yes, you can modify a booking made directly with us. Please send all the booking information to our reservations department at: reservas@adrianhoteles.com. If the booking was made through a third party, please contact them directly.
Do you offer discounts for residents?
Does the hotel have accessibility for guests with reduced mobility?
Does the hotel have free parking?
Can weddings and events be organised at the hotel?
How far is the hotel from the city centre?
Is there public transport near the hotel?
Does the hotel have 24-hour surveillance or security?
Do the hotels provide beach towels?
Does the hotel have a doctor on call?
Room
Does the hotel have family rooms?
Yes, the hotel has family rooms that accommodate a maximum of 4 people. For availability, please contact our reservations department: reservas@adrianhoteles.com
Do you have rooms for smokers?
Do you have connecting rooms?
Is 24-hour room service available?
Are rooms equipped with a minibar?
How do I use the safe in the room?
What type of plug sockets are in the room?
Services
Does the hotel offer transport to and from the airport?
ADRIAN Hoteles offers a private transfer service from Tenerife South airport to its three hotels. For more information, please check our web app: https://app.adrianhoteles.com/en/category/1621//. To request a transfer, please contact our reservations department: reservas@adrianhoteles.com.
Does the hotel offer any internal transport service?
Does the hotel offer concierge services?
Yes, the hotel offers concierge services.
Does the hotel have a currency exchange service?
Does the hotel have free Wi-Fi?
Does the hotel have a SPA and what services does it offer?
Yes, all three hotels have a SPA. To find out about the services offered, please consult the Azules de Nivaria Spa directly: https://rocanivaria.adrianhoteles.com/es/category/728
Are the SPA treatments free of charge?
Does the hotel offer a massage service?
SíYes, the hotel offers a massage service. For more information, check the treatment menu: https://rocanivaria.adrianhoteles.com/es/menu/3379
Can excursions or activities be booked from the hotel?
Is there a car rental service at the hotel?
Does the hotel have facilities for events or conferences?
Yes, we have facilities for events and conferences. To organise one, please contact: info@adrianhoteles.com.
Can wheelchairs or other support equipment be hired for people with reduced mobility?
Leisure
What are the swimming pool opening hours?
Does the hotel offer a kids' club?
Does the hotel offer activities for children?
Yes, the hotel offers various activities for children.: https://rocanivaria.adrianhoteles.com/es/agenda
Does the hotel have a play area for children?
Are there specific activities for adults?
Yes, the hotel offers various entertainment activities for adults: https://rocanivaria.adrianhoteles.com/es/agenda
Does the hotel have a gym?
Is the gym open 24 hours?
No, the gym’s opening hours are from 7:00 AM to 9:00 PM.
Does the hotel have beach access?
Restaurants and bars
What type of food is served in the restaurant?
In our restaurants, you can enjoy a carefully selected range of traditional and international cuisine. Depending on the restaurant, we offer weekly buffet menus or à la carte service. For more information and to view the latest menus, please visit our web app: https://rocanivaria.adrianhoteles.com/es/category/726/872/4413
Does the hotel have themed restaurants?
- Verona, an Italian restaurant offering a menu featuring Italian specialities and drinks.
- Burgos, a Spanish restaurant with a carefully selected menu of traditional Spanish dishes.
Are reservations required for the themed restaurants?
Does the hotel have options for guests with special dietary requirements (gluten-free, vegan, etc.)?
Yes, our various dining options offer special meals tailored to each guest’s dietary requirements. We recommend notifying reception upon arrival.
Does the hotel have a gourmet restaurant?
Is there a dress code for the restaurants?
Yes, we recommend consulting our web app: https://app.adrianhoteles.com/en/category/1621// para conocer nuestros tipos de vestimenta adecuados para cada espacio gastronómico:
- Informal Attire
- Formal Attire:
- Gentlemen: Long trousers, a shirt with sleeves, and closed-toe shoes.
- Ladies: Elegant attire. We appreciate your good taste.
- Smart Casual
Please be advised that from 01/05 to 31/08, entry with shorts and open-toe shoes (not beach flip-flops) is permitted.